Customer Service Representative

4 days ago


Portsmouth, Ohio, United States King's Daughters Full time
{"title": "Customer Service Representative", "content": "Job Summary

Serves as a key front-line team member, coordinating activities related to patient admission, including accurate recording of patient demographic data and exceptional service quality. Interacts with KDMC and KDOH team members, patients, insurance companies, physician offices, and other hospital departments regarding patients' accounts and physician information.

Duties and Essential Functions
  • Responsible for listening to and honoring patient and family perspectives and choices, communicating and sharing complete and unbiased information with patients and families in ways that are affirming and useful.
  • Encourages and supports patient and family participation in care and decision-making at the level they choose.
  • Courteously answers phone calls, stating name and department, routes calls, and provides information to internal and external customers, team members, and medical staff.
  • Facilitates guest and customer concerns by keeping patients and families informed.
  • Confers with physicians, bed assignment personnel, nursing, environmental services, transport, and other team members to coordinate and schedule admission of patients.
  • Answers telephone in a clear and concise manner as directed per appropriate scripting.
  • Periodically checks waiting area to ensure all patients have been checked in.
Education/License/Certification/Other Requirements
  • Minimum requirement: High School Diploma or GED.
  • Must be able to type 35 cwpm.
Working Environment
  • Works indoors in an office/clinic setting.
  • The noise level is usually moderate.
Physical Demands
  • Constantly required to maintain a stationary position behind a computer.
  • Frequently required to move about inside the department.
  • Constantly required to communicate telephonically and face-to-face with colleagues and customers.
  • Constantly required to operate a computer and telephone.
  • Constantly required to lift and/or move up to 10 pounds.
  • Frequently required to lift and/or move up to 25 pounds.
  • Occasionally required to lift and/or move up to 50 pounds.
", "lang_code": "en"}

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