Account Resolution Expert

1 week ago


El Paso, Texas, United States HCLTech Full time
Job Description Overview:
  • To adhere to quality standards, regulatory requirements, and company policies, ensuring a high level of professionalism and integrity in all interactions.
  • To ensure positive customer experience and satisfaction through effective issue resolution, proper escalation of complaints, and submission of relevant support tickets.
  • Handles customer needs through various communication channels, including phone, chat, and email, in accordance with established program standards.
  • Independently resolves issues within scope during initial interactions, minimizing the need for further escalation.
  • Participates in ongoing knowledge updates, training, coaching plans, and collaborative discussions to enhance skills and stay up-to-date with industry developments.
  • Reliably adheres to scheduled work hours provided by operations to ensure timely completion of tasks and meet service level agreements.


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