Customer Service Representative

6 days ago


Lansdale, Pennsylvania, United States The Borough of Lansdale Full time
Job Summary

We are seeking a highly skilled and detail-oriented Administrative Assistant to join our team at The Borough of Lansdale. As a key member of our Customer Service Department, you will be responsible for providing exceptional support to our residents and staff.

Key Responsibilities
  • Answer all incoming calls and direct them to the appropriate department or personnel
  • Perform a variety of administrative office tasks to ensure smooth and efficient processing of information and delivery of services
  • Provide administrative support in areas of customer service and other areas as needed
  • Maintain accurate files with reference materials
  • Assist with office projects, bulk mailings, and outgoing mail
  • Place, track, and distribute orders for office supplies
  • Operate office equipment, including computers, copiers, fax machines, and shredders
Requirements
  • High school degree or equivalent required
  • Additional coursework in office technology or two years of administrative office experience preferred
  • Advanced knowledge of administrative office practices and procedures
  • Basic knowledge of computer software applications, including database, spreadsheet, publishing, word processing, and accounting software
  • Ability to demonstrate a strong internal and external customer service orientation
  • Ability to work effectively as a member of a team in an office environment
  • Ability to analyze information and evaluate results to choose the best solution and solve problems
Working Conditions

This position is performed in an office environment and involves frequent interruptions. While performing duties, the employee is frequently required to sit and talk or hear for long periods of time. Work may involve responding to angry or upset individuals.



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