Medical Office Representative

6 days ago

Lansdale, Pennsylvania, United States Philadelphia Hand to Shoulder Center Full time
Job Summary

Philadelphia Hand to Shoulder Center is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Promptly greet and acknowledge patients, ensuring a positive first impression.
  • Inform Providers of patient arrivals and answer incoming calls in a timely manner, providing accurate information to callers.
  • Instruct patients in completing medical history and other patient information forms, making necessary corrections to patient accounts.
  • Obtain accurate and complete demographic and insurance information from patients, collecting required financial contract/consent forms and reviewing patient and guarantor information.
  • Identify and collect co-payments, co-insurances, and past-due account balances, explaining financial requirements to patients.
  • Evaluate patient financial status and establish payment plans as needed, accurately completing and interpreting insurance and benefits verification.
  • Notify patients, designated family members, physicians, and supervisors of network insurance coverage issues that may result in coverage reduction.
  • Scan all new or updated patient information into the EMR system, scheduling follow-up appointments and notifying patients of service requirements.
  • Maintain general knowledge of insurance plans accepted by PHSC, recording all record requests and reviewing HIPAA requirements.
  • Communicate with patients in the lobby if physicians or providers are running behind schedule, reviewing and preparing charts for the following day according to the practice schedule.
  • Maintain a secure and accurate cash drawer, daily balancing the cash drawer and closing batch.
  • Protect patients' rights by maintaining the confidentiality of personal and financial information, maintaining patient confidentiality consistent with HIPAA requirements.
Requirements
  • High school diploma/GED or equivalent working knowledge experience preferred.
  • Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.
  • Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
  • Allscripts Pro Suite or another Electronic Medical Records experience is highly preferred.
  • Previous experience in collecting money is preferred.
  • Knowledge of insurance rules and regulations, including eligibility and referral requirements.
  • Able to verify the eligibility of each payer, per patient according to defined parameters.
  • Knowledge of medical terminology and HIPAA Guidelines.
  • Skill in customer service.
  • Skill in communicating effectively with physicians, staff, and the public.
  • Ability to demonstrate empathy, concern, good listening skills, and compassion for all patients.

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