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Creative Community Manager
2 months ago
Founded in 2004, OLIVER Agency stands as the premier authority in crafting, establishing, and managing tailored in-house marketing teams and ecosystems for brands. With partnerships spanning over 300 clients across more than 40 countries, our innovative approach fosters creativity and operational efficiency, enabling us to deliver customized solutions that deeply connect with target audiences.
As a proud member of The Brandtech Group, we are pioneering the integration of advanced AI technologies to transform our creative processes and delivery methods. Our AI-driven solutions enhance productivity, ignite creativity, and facilitate informed decision-making, empowering our teams to generate groundbreaking and impactful outcomes.
Role ResponsibilitiesWe are seeking a Content Creator who will actively engage with consumers and audiences, identify trends and insights, and consistently analyze competitors' social media activities. This position will provide top-tier recommendations to our client's brand team while collaborating with internal colleagues and key client stakeholders to develop, implement, monitor, and refine content across various social platforms.
The Content Creator will embody the brand's voice, oversee conversations, publish content, and manage the daily operations of diverse social initiatives. This role will interpret briefs and ensure timely project completion for digital dissemination. Our ideal candidate has a background in advertising, has experience across a variety of digital projects, and possesses knowledge of design and motion graphics within a social media-centric environment.
Key Duties Include:- Building, nurturing, and managing online communities for our client's key consumer brands.
- Conducting social listening to identify conversations, topics, and trends for brand engagement.
- Creating and executing community strategies focused on engagement and growth.
- Tracking relevant community data metrics and developing monthly reports to highlight key insights.
- Staying informed on the latest social trends and tools, contributing fresh ideas for their application.
- Crafting engaging content across various tones of voice.
- Overseeing the end-to-end design process for target audience engagement.
- Ensuring all deliverables meet design and production standards.
- Adapting and optimizing assets according to social media best practices while adhering to brand guidelines.
- Presenting creative solutions aligned with marketing strategies.
- Managing the preparation of all final files to comply with output specifications.
- Creating timely and culturally relevant content tailored for specific platforms and audiences.
- Acting as the brand guardian to ensure all outputs align with client brand guidelines.
- Utilizing the brand's voice to engage with the user community.
- Developing a comprehensive social media content calendar.
- Reposting paid advertising and influencer content on owned channels.
- Monitoring social interactions and collaborating with the Consumer Response Center (CRC) for escalated consumer inquiries.
- Providing and receiving feedback, iterating designs in a collaborative team environment.
- 5+ years of experience in social media management.
- 4+ years of digital design experience in an advertising, branding, or in-house agency setting.
- Proficiency in using analytical and social listening tools for reporting and insights gathering.
- Experience in growing and engaging communities, building a substantial follower base on platforms like Facebook, Instagram, Twitter, and LinkedIn.
- A passion for delivering on-brand and on-brief social communications.
- Proactive planning and leadership in creative community initiatives.
- Practical knowledge of managing social media channels and their nuances.
- A desire to learn and explore new trends within the social landscape.
- Ability to manage workflow and prioritize tasks for optimal productivity.
- Understanding of integration with client-side teams while maintaining top-tier agency service.
- Ability to comprehend consumer experiences with client products, services, and promotions.
- Expertise in brand safety across social platforms.
- Strong organizational, time management, and problem-solving skills.
- Capability to recognize superior design and maintain a consistent aesthetic.
- Excellent interpersonal skills and follow-up abilities.
- Strong written and verbal communication skills.
- Knowledge of consumer-packaged goods.
At OLIVER Agency, our values drive our actions:
- Be Ambitious in our pursuit of success.
- Be Imaginative to challenge the limits of possibility.
- Be Inspirational in delivering groundbreaking work.
- Be Committed to continuous learning and understanding.
- Be Results-focused to surpass expectations.
- Be Pro-Inclusive and actively anti-racist in our community, clients, and creations.
OLIVER Agency, part of the Brandtech Group, is an equal opportunity employer dedicated to fostering an inclusive work environment where all employees can reach their full potential, and individual differences are respected and valued.
We are committed to sustainability, with ambitious environmental goals and science-based emissions reduction targets, integrating sustainability into every department and project lifecycle.
