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Director of IT Infrastructure and Support Services

4 weeks ago

Rutland, Vermont, United States Vermont Employer Full time

Job Summary

The Director of IT Infrastructure and Support Services will lead the strategic planning, implementation, and management of IT infrastructure systems and services across Vermont Employer. This role ensures the stability, integrity, and efficient operation of the organization's IT systems, including servers, networks, cloud services, all endpoint devices, and data centers.

Key Responsibilities

  • Develops and implements the IT infrastructure strategy aligned with the organization's overall business objectives.
  • Evaluates and recommends infrastructure improvements and upgrades to craft a long-term infrastructure roadmap.
  • Establishes departmental policies, practices, and procedures with significant organizational impact.
  • Ensures all infrastructure services, capabilities, and solutions are designed to support organizational growth considering industry trends, leading practices, and opportunities for innovation.
  • Oversees the implementation and maintenance of the organization's IT infrastructure, including servers, storage systems, network equipment, and data centers.
  • Develops the organization's infrastructure strategy and establishes service delivery standards.
  • Establishes service level objectives (SLOs) and key service delivery performance indicators, identifying areas for improvement through infrastructure changes.
  • Fosters a collaborative environment aligned on a commonly shared vision of technology and achievement.
  • Leads, mentors, and coaches a team of engaged managers skilled in effective communication, goal development, and achievement, and coaching employees in attaining the necessary skills to achieve team and corporate results.
  • Ensures compliance with all company, state, and federal policies, regulations, and laws regarding employment and employee safety.
  • Oversees the ecosystem of all end-user technology devices, including desktop computers, laptops, cell phones, tablets, etc., from procurement through support while ensuring all end-user needs are met in a timely manner.
  • Relentlessly seeks opportunities for improvement and automation.
  • Develops and maintains disaster recovery and business continuity plans.
  • Ensures regular testing and updates to address potential risks and minimize downtime.
  • Creates a culture of compliance.
  • Manages, monitors, and maintains internal IT control environment.
  • Collaborates with other departments to deliver required evidence and reporting.
  • Leads and manages infrastructure projects from inception through completion.
  • Coordinates with other departments and stakeholders to ensure project success.
  • Implements and oversees performance monitoring tools and metrics.
  • Analyzes performance data and makes recommendations for improvements.
  • Manages relationships with external vendors and service providers, negotiating contracts and ensuring service level agreements are met.
  • Develops and manages the associated budget.

Requirements

The successful candidate will have a bachelor's degree in computer science or a related field, 10+ years of experience in technology infrastructure, support services, and project delivery, including large-scale technology initiatives. Deep knowledge of data center management, network architecture, cloud computing, and IT service management frameworks is required. Excellent listening, written, and verbal communication, and problem-solving skills, proven experience building strong relationships with business partners, and a successful track record of leading and mentoring a team are necessary.