Client Support Specialist

1 week ago


Shirley, New York, United States Jupiter Security Consultants Inc Full time
Job Overview

We are seeking a dedicated Client Support Specialist to enhance our customer service operations at Jupiter Security Consultants Inc.

Key Responsibilities
  • Accurately enter client data into our software systems with a keen eye for detail.
  • Assist clients with their inquiries and ensure prompt resolutions.
  • Address various client issues and develop effective solutions.
  • Continuously seek opportunities to optimize processes and elevate the client experience.
  • Maintain comprehensive documentation of incidents and resolutions.
Qualifications
  • Eagerness to learn and adapt to new software applications.
  • Strong attention to detail.
  • Excellent verbal and written communication skills, along with problem-solving abilities.
  • High standard of customer service and interpersonal skills.
  • Proficient in Windows 10 and familiar with small office networks.
  • Able to quickly adjust to new tasks and workflows.
  • Previous experience in customer service is preferred.
  • Fluency in English; bilingual candidates are encouraged to apply.
Requirements
  • Must be able to commute to the office for each scheduled shift.
  • Flexible working hours are available.
  • Availability to work on weekends is essential.


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