Automotive Service Representative

1 month ago


Springfield, Missouri, United States Monro Muffler Brake Full time
Job Summary:

As a Guest Care Specialist at Monro Muffler Brake, you will be the first point of contact for guests on the phone and in the store. Your primary responsibility will be to engage guests, schedule appointments, build trust, understand needs, communicate processes and timelines, and present needed services following the Monro selling process.

Key Responsibilities:

Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
First point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
Responsible for the organization and productivity of the service business through estimate and invoice transactions.
Under the direction of management, assists in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.

Requirements:

High school diploma or equivalent required.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
Strong problem-solving skills.
Ability to work, Days, Evenings, Weekends, Holidays.

Work Environment & Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

Why Join Monro?

At Monro, we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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