Executive Director of Operations
1 week ago
The General Manager is a key leadership position responsible for driving sales, operations, and personnel management to achieve revenue and profit goals. This role requires a strategic thinker who can develop and execute initiatives to further the company's objectives.
Key Responsibilities- Manage day-to-day operations, including sales, service, and installation teams.
- Assume full operational responsibility for profit and loss related activities.
- Lead a team of front-line managers who supervise a field workforce of sales and service teams.
- Oversee successful execution of all Plumbing, HVAC, and Electrical services.
- Develop and maintain a comprehensive understanding of P&L and balance sheet statements.
- Formulate and implement the strategic plan for the company, working with all levels of the organization to execute.
- Develop and maintain a yearly marketing plan and budget.
- Prepare business forecasts, budgets, and other reports, monitoring the timely flow of paperwork necessary to the company.
- Conduct financial analysis to identify trends and prospective problem areas, taking immediate action based on findings.
- Maintain a working knowledge of competitors, developing innovations to maintain market lead, and sharing best practices with other members of management.
- Administer company policies and procedures throughout the organization.
- Uphold the company's Core Values.
- Collaborate with Ownership on long- and short-term plans for company growth.
- Provide timely, accurate, and complete reports on the operating condition of the company to Ownership.
- Work autonomously, ensuring Ownership expectations are readily met and exceeded.
- Foster a success-oriented, accountable environment within the company.
- Act as a strategic partner on the leadership team and liaison among the sales, service, installation, and operations departments.
- Provide oversight and accountability, ensuring Managers are on track and within budget.
- Maintain and enhance company culture.
- Bachelor's degree in business or a related field.
- Minimum of 10+ years of verifiable full-time management experience in residential Plumbing or HVAC Industry.
- Working knowledge of residential Plumbing and/or HVAC methods, techniques, and systems, as well as codes.
- Professional degree in Construction Management or equivalent desired but not required.
- Must be willing to constantly challenge and improve operationally and professionally.
- Prior successful history of building high-performing teams.
- Strong Leadership skills with the ability to build consensus and gain buy-in.
- Maintain and enhance company culture.
- Demonstrate a willingness to take on new tasks with a general attitude that no task is too small or large, impossible, or cannot be improved.
- Valid Driver's License.
OUR TEAM MISSION
The relentless pursuit and commitment to excellence, for our Albuquerque Plumbing Family, our Customers, and our Industry.
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