Executive Director of Operations

4 weeks ago

Albuquerque, New Mexico, United States Albuquerque Plumbing Heating & Cooling Inc Full time
Job Overview

The General Manager is a key leadership position responsible for driving sales, operations, and personnel management to achieve revenue and profit goals. This role requires a strategic thinker who can develop and execute initiatives to further the company's objectives.

Key Responsibilities
  • Manage day-to-day operations, including sales, service, and installation teams.
  • Assume full operational responsibility for profit and loss related activities.
  • Lead a team of front-line managers who supervise a field workforce of sales and service teams.
  • Oversee successful execution of all Plumbing, HVAC, and Electrical services.
  • Develop and maintain a comprehensive understanding of P&L and balance sheet statements.
  • Formulate and implement the strategic plan for the company, working with all levels of the organization to execute.
  • Develop and maintain a yearly marketing plan and budget.
  • Prepare business forecasts, budgets, and other reports, monitoring the timely flow of paperwork necessary to the company.
  • Conduct financial analysis to identify trends and prospective problem areas, taking immediate action based on findings.
  • Maintain a working knowledge of competitors, developing innovations to maintain market lead, and sharing best practices with other members of management.
  • Administer company policies and procedures throughout the organization.
  • Uphold the company's Core Values.
  • Collaborate with Ownership on long- and short-term plans for company growth.
  • Provide timely, accurate, and complete reports on the operating condition of the company to Ownership.
  • Work autonomously, ensuring Ownership expectations are readily met and exceeded.
  • Foster a success-oriented, accountable environment within the company.
  • Act as a strategic partner on the leadership team and liaison among the sales, service, installation, and operations departments.
  • Provide oversight and accountability, ensuring Managers are on track and within budget.
  • Maintain and enhance company culture.
Requirements and Qualifications
  • Bachelor's degree in business or a related field.
  • Minimum of 10+ years of verifiable full-time management experience in residential Plumbing or HVAC Industry.
  • Working knowledge of residential Plumbing and/or HVAC methods, techniques, and systems, as well as codes.
  • Professional degree in Construction Management or equivalent desired but not required.
  • Must be willing to constantly challenge and improve operationally and professionally.
  • Prior successful history of building high-performing teams.
  • Strong Leadership skills with the ability to build consensus and gain buy-in.
  • Maintain and enhance company culture.
  • Demonstrate a willingness to take on new tasks with a general attitude that no task is too small or large, impossible, or cannot be improved.
  • Valid Driver's License.

OUR TEAM MISSION

The relentless pursuit and commitment to excellence, for our Albuquerque Plumbing Family, our Customers, and our Industry.

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