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Automotive Refinish Specialist

2 months ago

Peoria, Illinois, United States Gerber Collision & Glass Full time

Job Overview:

The primary role of the Automotive Refinish Specialist is to deliver an outstanding customer experience through precise refinishing techniques, ensuring that each vehicle is restored to its pre-accident condition. This position requires collaboration with team members to meet the key performance indicators (KPIs) of the repair facility.

Key Responsibilities

  • Execute the WOW (Wow Operating Way) plan consistently.
  • Maintain a positive demeanor when engaging with customers and colleagues.
  • Perform refinishing tasks in accordance with insurance standards and the quality benchmarks set by Gerber Collision & Glass.
  • Assess body and preparation repairs for any issues that could affect the refinishing quality; report to the production supervisor as necessary.
  • Ensure all necessary tasks outlined in the Repair Orders (RO) are completed to uphold Gerber's quality expectations.
  • Carry out all refinishing processes following factory guidelines and Gerber's established procedures.
  • Correct any paint imperfections through wet sanding and polishing techniques.
  • Ensure that all formulations, preparations, top coatings, and curing processes adhere to OEM recommended practices.
  • Manage paint material costs effectively in line with Gerber's KPIs.
  • Conduct surface preparation, vehicle masking, priming, and top coating as needed.
  • Apply primers, sealers, basecoats, color coats, and clear coats using the correct formulations as specified by paint manufacturers.
  • Accurately mix paint to achieve a quality color match.
  • Promptly inform the Repair Planner of any additional damages not listed on the RO.
  • Assist management in the evaluation and adoption of new equipment.
  • Keep track of assigned vehicles and assist in resolving any scheduling issues to ensure timely delivery.
  • Consistently use all required safety gear and adhere to proper refinishing protocols in compliance with health and safety regulations.
  • Follow all guidelines for hazardous waste disposal.
  • Maintain tools and equipment according to vendor specifications, including the upkeep of the paint booth and filters.
  • Explain technical diagnoses and necessary repairs to non-technical individuals, including teammates and customers.
  • Engage in continuous learning of new technical information and techniques through formal training sessions to stay current with evolving automotive technologies.
  • Complete the Quality Control (QC) Checklist before transitioning vehicles to the next department.
  • Keep the production area clean and organized throughout the workday, ensuring a thorough cleanup at the end of the day.
  • Adhere to the daily production schedule as directed by the Production Supervisor.
  • Notify the production supervisor of any collision repair issues that may have been overlooked and could affect production.
  • Provide support to team members as needed.
  • Participate in monthly Health & Safety and staff meetings when required.
  • Attend training sessions and workshops recommended by management.
  • Meet the KPIs set by Gerber (Sales/ GP/ NP/ CSI/ AR/ CT&TT).
  • Uphold Gerber's Core Values: Honesty, Integrity & Respect.
  • Comply with Gerber's Policies and Procedures in accordance with established business practices.
  • Actively participate in daily production meetings with the management team as required.
  • Consistently demonstrate actions and behaviors that align with our commitments.

Education and Experience Requirements

  • High School Diploma or equivalent.
  • A minimum of 2 years of experience in a collision repair facility in a refinishing capacity.
  • Membership in the Provincial College of Trades is preferred.
  • PPG Certification is preferred.
  • I-Car Registered (working towards Gold Class certification).

Required Skills and Abilities

  • Knowledge of manufacturers' repair/refinishing processes and adherence to Gerber's protocols.
  • Ability to utilize selected vendor materials and general supplies efficiently and cost-effectively.
  • Commitment to ongoing learning through attendance at industry-related training.
  • Effective communication skills, both verbal and written.
  • Strong attention to detail and a high degree of accuracy.
  • Ability to interpret work scope from vehicle estimates or work orders.
  • Comprehensive understanding of vehicle repair practices.
  • Ability to thrive in a fast-paced environment, demonstrating multitasking capabilities while working under pressure.
  • Physical ability to bend, crouch, reach, handle tools, and lift approximately 51 lbs.
  • Must provide personal tools.

Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of this position must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Support Your Success
Gerber offers a comprehensive benefits package that includes:

  • Competitive Pay Plans.
  • Medical, Prescription Drug, Dental & Vision Insurance.
  • 401(k) Retirement Plan with company match.
  • Employer Paid Short-Term Disability & Life Insurance.
  • Paid Vacation & Holidays.
  • Continuing Education Opportunities.

Gerber Collision & Glass is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.