Automotive Refinish Specialist

2 weeks ago

Peoria, Illinois, United States Gerber Collision & Glass Full time

Job Overview:

The primary role of the Automotive Refinish Specialist is to deliver an outstanding customer experience through precise refinishing techniques, ensuring that each vehicle is restored to its pre-accident condition. This position requires collaboration with all team members to meet the key performance indicators (KPIs) of the repair facility.

Key Responsibilities

  • Execute the WOW (Wow Operating Way) plan consistently.
  • Maintain a positive demeanor when engaging with customers and colleagues.
  • Conduct refinishing work in accordance with insurance protocols and the quality standards set by Gerber Collision & Glass.
  • Assess body and preparation repairs for any issues that could affect the quality of the refinishing process; inform the production supervisor as necessary.
  • Ensure all necessary tasks outlined in the Repair Orders (RO) are completed to meet Gerber's quality benchmarks.
  • Carry out all refinishing tasks following factory specifications and company procedures.
  • Correct any paint imperfections through wet sanding and polishing techniques.
  • Ensure that all formulations, preparations, top coatings, and curing processes align with OEM recommended standards.
  • Manage paint material costs efficiently in line with company KPIs.
  • Perform surface preparation, vehicle masking, priming, and top coating as needed.
  • Apply primers, sealers, basecoats, color coats, and clear coats using the correct formulations according to paint manufacturer guidelines.
  • Accurately mix paint to achieve the desired color match.
  • Promptly inform the Repair Planner of any additional damages not noted on the RO.
  • Assist management in recommending and implementing new equipment.
  • Stay informed about the status of assigned vehicles and help resolve issues to keep all vehicles on schedule for timely delivery.
  • Consistently use all required safety equipment and adhere to proper refinishing protocols in compliance with health and safety regulations.
  • Follow all procedures for hazardous waste disposal.
  • Maintain tools and equipment, including the upkeep of the paint booth and filters, according to vendor guidelines.
  • Clearly explain technical diagnoses and necessary repairs to non-technical individuals, including team members and customers.
  • Engage in continuous learning of new technical information and techniques through formal training sessions to stay updated with evolving automotive technology.
  • Complete the Quality Control (QC) Checklist before transferring vehicles to the next department.
  • Keep the production area clean and organized throughout the workday, ensuring a thorough cleanup at the end of the day.
  • Work according to the daily production schedule as directed by the Production Supervisor.
  • Notify the production supervisor of any collision repair issues that may affect the production process.
  • Provide support to all team members as needed.
  • Participate in monthly Health & Safety and staff meetings when required.
  • Attend training sessions and workshops recommended by management.
  • Uphold the company's KPIs (Sales/ GP/ NP/ CSI/ AR/ CT&TT).
  • Embody the core values of Gerber: Honesty, Integrity & Respect.
  • Comply with company policies and procedures as per established business practices.
  • Actively engage in daily production meetings with the management team as required.
  • Consistently demonstrate actions and behaviors that support our commitments.

Qualifications and Experience Required

  • High School Diploma or equivalent.
  • A minimum of 2 years of experience in a collision repair facility in a refinishing capacity.
  • Membership in the Provincial College of Trades is preferred.
  • PPG Certification is preferred.
  • I-Car Registered (working towards Gold Class certification).

Skills and Abilities Required

  • Knowledge of manufacturers' repair/refinishing processes and adherence to company standards.
  • Ability to efficiently and cost-effectively utilize selected vendor materials and general supplies.
  • Commitment to ongoing learning through attendance at industry-related training.
  • Effective communication skills, both verbal and written.
  • Strong attention to detail and accuracy.
  • Ability to interpret work scope from vehicle estimates or work orders.
  • Comprehensive understanding of vehicle repair practices.
  • Ability to thrive in a fast-paced environment, demonstrating multitasking skills while working under pressure.
  • Physical ability to bend, crouch, reach, handle tools, and lift approximately 51 lbs.
  • Must provide personal tools.

Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.

The physical demands of this role must be met to successfully perform its essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Support Your Success
Gerber offers a comprehensive benefits package that includes:

  • Competitive Pay Plans.
  • Medical, Prescription Drug, Dental & Vision Insurance.
  • 401(k) Retirement Plan with company match.
  • Employer Paid Short-Term Disability & Life Insurance.
  • Paid Vacation & Holidays.
  • Continuing Education Opportunities.

Gerber Collision & Glass is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

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