Patient Access Advocate I Admitting
4 days ago
We are seeking a highly skilled Patient Access Advocate I Admitting to join our team at Presbyterian Healthcare Services. As a Patient Access Advocate I Admitting, you will play a critical role in ensuring the smooth registration process for patients and their families.
Key Responsibilities:- Provide exceptional patient experience by using CARES, AIDET, and EPE tools.
- Address and resolve complaints in a timely and professional manner.
- Manage conflict and request supervisor assistance when needed.
- Educate patients on insurance benefits and liabilities.
- Ensure accurate completion of MSPQ at time of service.
- High school diploma or equivalent.
- 6 months experience in a healthcare setting or 1 year customer service background.
- Pass 2-week Patient Access Academy with a passing score of 85% or higher.
- CHAA, CHAM, or other industry equivalent certification preferred.
As a Presbyterian Healthcare Services employee, you will receive a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, group term life insurance, and other optional voluntary benefits.
Our Employee Wellness rewards program is designed to promote your health and well-being. Earn gift cards and more by participating in wellness activities like challenges, webinars, and preventive screenings.
We are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services:
We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees.
We value our employees' differences and find strength in the diversity of our team and community. We are an AA/EOE/VET/DISABLED employer with smoke-free campuses.
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