IT Infrastructure Support Specialist

3 weeks ago

San Antonio, Texas, United States Brake Check Full time

Job Summary:

We are seeking a skilled IT Infrastructure Support Specialist to join our team at Brake Check. The ideal candidate will have a strong background in technical support and help desk experience, with a focus on planning, monitoring, troubleshooting, implementation, maintenance, and repair of various devices.

Key Responsibilities:

  • Deploy, manage, monitor, and support all end-user devices, including desktops, laptops, mobile phones, scanners, and printers.
  • Use Solarwinds Help Desk Software to create, monitor, update, document, and close support tickets.
  • Identify trends and recommend changes to reduce incident rates.
  • Keep managers and key personnel informed of system status through timely communication and weekly reports.
  • Proactively communicate with end users, providing updates on issues and periodic newsletters on trends and fixes.
  • Ensure continuous access to email, intranet, public internet, and other crucial business applications.
  • Provide Tier I support for internet and telecommunication services at all store locations.
  • Adjust repair orders/invoices due to POS software issues and manage operations reporting.
  • Visit store locations to install hardware/software and troubleshoot as needed.
  • Review and improve processes, procedures, and technologies for better quality and efficiency.
  • Stay updated on new technologies and participate in company-supported training and certification courses.
  • Provide support during weekends, holidays, and nighttime as required.

Requirements:

  • Minimum age: 21 years
  • Authorized to work in the U.S.
  • Minimum 5 years of technical support experience
  • Minimum 3 years of help desk experience
  • Proficient in LAN, WAN, and wireless networking technologies
  • Strong knowledge of Microsoft Windows 7/8/10, laptop hardware, software, and OS
  • Proficient with Android and iOS mobile devices
  • Familiar with DOS Command Line Shell and Scripting
  • Proficiency in Symantec Ghost, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Knowledge of Office 365 administration (Exchange, SharePoint, Lync, SkyDrive/OneDrive)
  • Understanding of network hardware, protocols, Internet standards (TCP/IP, DNS, DHCP)
  • Knowledge of computer security, including malware, antivirus, and Symantec Endpoint Protection
  • Strong troubleshooting skills for PCs, laptops, printers, and peripherals
  • Proficient in virus protection and diagnostic software

Preferred Qualifications:

  • A+ certification
  • Network+ certification
  • Basic knowledge of MAC OS

Skills & Abilities:

  • Exceptional people skills with a friendly demeanor
  • Positive attitude, strong work ethic, high motivation, and customer-focused mindset
  • Ability to diagnose and resolve computing problems onsite and remotely
  • Proficient in installing, configuring, and maintaining personal computers, networks, and related hardware/software
  • Strong problem-solving and independent thinking abilities
  • Effective communication skills, both written and verbal
  • Excellent organizational and time management skills
  • Ability to thrive in a fast-paced setting and meet tight deadlines
  • Maintain confidentiality of sensitive information

Travel:

Up to 5% local travel is expected for this position.

Physical Demands/Work Environment:

Regularly communicate with customers and team members

Long hours sitting and using office equipment/computers

Frequent use of hands/fingers for keyboard manipulation

Lift/move up to 10 pounds regularly and up to 25 pounds occasionally

Occasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling

Normal or corrected vision required

Work environment noise level is usually quiet to moderate

Additional Requirements:

  • Acceptable criminal history background check
  • Valid driver's license with an acceptable driving record

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