IT Infrastructure Support Specialist
1 day ago
We are seeking a skilled IT Infrastructure Support Specialist to join our team at Brake Check. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Deploy, manage, monitor, and support all end-user devices, including desktops, laptops, mobile phones, scanners, and printers.
- Use Solarwinds Help Desk Software to create, monitor, update, document, and close support tickets.
- Identify trends and recommend changes to reduce incident rates.
- Keep managers and key personnel informed of system status through timely communication and weekly reports.
- Provide Tier I support for internet and telecommunication services at all store locations.
- Adjust repair orders/invoices due to POS software issues and manage operations reporting.
- Visit store locations to install hardware/software and troubleshoot as needed.
- Review and improve processes, procedures, and technologies for better quality and efficiency.
- Stay updated on new technologies and participate in company-supported training and certification courses.
- Minimum 5 years of technical support experience.
- Minimum 3 years of help desk experience.
- Proficient in LAN, WAN, and wireless networking technologies.
- Strong knowledge of Microsoft Windows 7/8/10, laptop hardware, software, and OS.
- Proficient with Android and iOS mobile devices.
- Familiar with DOS Command Line Shell and Scripting.
- Proficiency in Symantec Ghost, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Knowledge of Office 365 administration (Exchange, SharePoint, Lync, SkyDrive/OneDrive).
- Understanding of network hardware, protocols, Internet standards (TCP/IP, DNS, DHCP).
- Knowledge of computer security, including malware, antivirus, and Symantec Endpoint Protection.
- Strong troubleshooting skills for PCs, laptops, printers, and peripherals.
- Proficient in virus protection and diagnostic software.
- A+ certification.
- Network+ certification.
- Basic knowledge of MAC OS.
- Exceptional people skills with a friendly demeanor.
- Positive attitude, strong work ethic, high motivation, and customer-focused mindset.
- Ability to diagnose and resolve computing problems onsite and remotely.
- Proficient in installing, configuring, and maintaining personal computers, networks, and related hardware/software.
- Strong problem-solving and independent thinking abilities.
- Effective communication skills, both written and verbal.
- Excellent organizational and time management skills.
- Ability to thrive in a fast-paced setting and meet tight deadlines.
- Maintain confidentiality of sensitive information.
- Up to 5% local travel is expected for this position.
- Regularly communicate with customers and team members.
- Long hours sitting and using office equipment/computers.
- Frequent use of hands/fingers for keyboard manipulation.
- Lift/move up to 10 pounds regularly and up to 25 pounds occasionally.
- Occasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.
- Normal or corrected vision required.
- Work environment noise level is usually quiet to moderate.
- Acceptable criminal history background check.
- Valid driver's license with an acceptable driving record.
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