IT Infrastructure Support Specialist

1 day ago


San Antonio, Texas, United States Brake Check Full time
Job Title: Systems/Help Desk Analyst

We are seeking a skilled IT Infrastructure Support Specialist to join our team at Brake Check. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Deploy, manage, monitor, and support all end-user devices, including desktops, laptops, mobile phones, scanners, and printers.
  • Use Solarwinds Help Desk Software to create, monitor, update, document, and close support tickets.
  • Identify trends and recommend changes to reduce incident rates.
  • Keep managers and key personnel informed of system status through timely communication and weekly reports.
  • Provide Tier I support for internet and telecommunication services at all store locations.
  • Adjust repair orders/invoices due to POS software issues and manage operations reporting.
  • Visit store locations to install hardware/software and troubleshoot as needed.
  • Review and improve processes, procedures, and technologies for better quality and efficiency.
  • Stay updated on new technologies and participate in company-supported training and certification courses.
Requirements:
  • Minimum 5 years of technical support experience.
  • Minimum 3 years of help desk experience.
  • Proficient in LAN, WAN, and wireless networking technologies.
  • Strong knowledge of Microsoft Windows 7/8/10, laptop hardware, software, and OS.
  • Proficient with Android and iOS mobile devices.
  • Familiar with DOS Command Line Shell and Scripting.
  • Proficiency in Symantec Ghost, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Knowledge of Office 365 administration (Exchange, SharePoint, Lync, SkyDrive/OneDrive).
  • Understanding of network hardware, protocols, Internet standards (TCP/IP, DNS, DHCP).
  • Knowledge of computer security, including malware, antivirus, and Symantec Endpoint Protection.
  • Strong troubleshooting skills for PCs, laptops, printers, and peripherals.
  • Proficient in virus protection and diagnostic software.
Preferred Qualifications:
  • A+ certification.
  • Network+ certification.
  • Basic knowledge of MAC OS.
Skills and Abilities:
  • Exceptional people skills with a friendly demeanor.
  • Positive attitude, strong work ethic, high motivation, and customer-focused mindset.
  • Ability to diagnose and resolve computing problems onsite and remotely.
  • Proficient in installing, configuring, and maintaining personal computers, networks, and related hardware/software.
  • Strong problem-solving and independent thinking abilities.
  • Effective communication skills, both written and verbal.
  • Excellent organizational and time management skills.
  • Ability to thrive in a fast-paced setting and meet tight deadlines.
  • Maintain confidentiality of sensitive information.
Travel and Work Environment:
  • Up to 5% local travel is expected for this position.
  • Regularly communicate with customers and team members.
  • Long hours sitting and using office equipment/computers.
  • Frequent use of hands/fingers for keyboard manipulation.
  • Lift/move up to 10 pounds regularly and up to 25 pounds occasionally.
  • Occasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.
  • Normal or corrected vision required.
  • Work environment noise level is usually quiet to moderate.
Additional Requirements:
  • Acceptable criminal history background check.
  • Valid driver's license with an acceptable driving record.


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