Hotel Guest Services Representative

2 days ago


Linthicum Heights, Maryland, United States Remington Full time

We are looking for an experienced Hotel Guest Services Representative to join our team at Remington. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

About the Role:
  • You will be responsible for greeting and assisting guests, processing payments, and maintaining accurate records.
  • Strong communication skills and attention to detail are essential for success in this role.
Responsibilities:
  • Check-in and check-out guests, respond to their queries, and provide solutions to any issues they may encounter.
  • Prominently display company policies regarding room reservation cancellations, deposits, and amenities available for use during your stay.
  • Process all guest transactions and balances while ensuring accuracy, efficiency, and consistency in hotel operations.
  • Maintain knowledge of hotel services, amenities, and facilities to effectively meet the needs of guests.
  • Support colleagues by sharing workload, providing assistance, and contributing to the smooth operation of the front desk.
What We Offer:
  • A competitive salary range of $15-$16 per hour, commensurate with experience.
  • Ongoing training and professional development opportunities to enhance your skills and expertise.


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