Guest Service Ambassador
3 days ago
Job Title: Guest Service Ambassador
Description:
We are seeking a charismatic and results-driven Guest Service Representative to join our team at La Quinta Inn & Suites. As a key ambassador of our brand, you will be responsible for delivering exceptional customer experiences and exceeding guest expectations.
Responsibilities:
Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates;
Prepare for group check-ins, check-outs, and VIP arrivals, greets, registers, and assigns rooms to guests;
Answer phone calls in a prompt, efficient, and friendly manner;
Respond quickly to guest requests or complaints in a friendly manner and take appropriate action to ensure guest satisfaction;
Follow up to ensure guest satisfaction and use creative reasoning to overcome guest objections and concerns;
Complete daily paperwork, including cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges, and check-outs;
Assist with sales and marketing efforts as directed by the Director of Sales and General Manager;
Provide a professional image at all times through appearance and dress.
Requirements:
1 year of hotel, customer service, and/or sales experience (special consideration given to those with leadership abilities, excellent oral and written communication skills, and proficiency in computer skills);
Excellent communication and interpersonal skills, with a friendly and customer-centric attitude;
Good computer skills and brand POS experience;
Able to work effectively in a fast-paced environment and adapt to changing situations;
Ability to maintain confidentiality and handle sensitive information with discretion;
High school diploma or equivalent required; associate's or bachelor's degree preferred;
Benefits:
Competitive salary range: $40,000 - $60,000 per year, depending on experience;
Opportunities for advancement and professional growth within the company;
Comprehensive benefits package, including medical, dental, and vision insurance;
401(k) retirement plan with company match;
Free meals and uniforms;
Tuition reimbursement program;
Paid time off and holidays;
Fun and dynamic work environment.
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