Guest Service Ambassador

3 days ago


Capitol Heights, Maryland, United States La Quinta Inn & Suites Full time

Job Title: Guest Service Ambassador

Description:

We are seeking a charismatic and results-driven Guest Service Representative to join our team at La Quinta Inn & Suites. As a key ambassador of our brand, you will be responsible for delivering exceptional customer experiences and exceeding guest expectations.

Responsibilities:

  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates;

  • Prepare for group check-ins, check-outs, and VIP arrivals, greets, registers, and assigns rooms to guests;

  • Answer phone calls in a prompt, efficient, and friendly manner;

  • Respond quickly to guest requests or complaints in a friendly manner and take appropriate action to ensure guest satisfaction;

  • Follow up to ensure guest satisfaction and use creative reasoning to overcome guest objections and concerns;

  • Complete daily paperwork, including cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges, and check-outs;

  • Assist with sales and marketing efforts as directed by the Director of Sales and General Manager;

  • Provide a professional image at all times through appearance and dress.

Requirements:

  • 1 year of hotel, customer service, and/or sales experience (special consideration given to those with leadership abilities, excellent oral and written communication skills, and proficiency in computer skills);

  • Excellent communication and interpersonal skills, with a friendly and customer-centric attitude;

  • Good computer skills and brand POS experience;

  • Able to work effectively in a fast-paced environment and adapt to changing situations;

  • Ability to maintain confidentiality and handle sensitive information with discretion;

  • High school diploma or equivalent required; associate's or bachelor's degree preferred;

Benefits:

  • Competitive salary range: $40,000 - $60,000 per year, depending on experience;

  • Opportunities for advancement and professional growth within the company;

  • Comprehensive benefits package, including medical, dental, and vision insurance;

  • 401(k) retirement plan with company match;

  • Free meals and uniforms;

  • Tuition reimbursement program;

  • Paid time off and holidays;

  • Fun and dynamic work environment.



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