Customer Service Representative

2 days ago

Linthicum Heights, Maryland, United States Hyatt Place Baltimore Wash Airport Full time
About the Role

We are seeking a highly organized and detail-oriented Sales Coordinator to join our team at Hyatt Place Baltimore Wash Airport.

Job Summary

The Sales Coordinator will assist in obtaining customer satisfaction by performing clerical and administrative duties related to guest and hotel communications. This role will also involve light selling duties to small groups and functions as directed by the Director of Sales.

Responsibilities:
  • Assist in maintaining sales files in an organized fashion, adhering to specified standards;
  • Maintain Accounts Coverage Program as applicable;
  • Demonstrate awareness of established goals for each department and the role played in the Sales process to achieve and/or exceed these goals;
  • Answer phones; qualify incoming inquiry calls and ensure all inquiries are dealt with accurately, timely, and in a professional manner;
  • Type sales contracts, BEOs, correspondence, reports, forms, direct mail pieces, etc., as needed by the sales team;
  • Maintain lead log and lead statistics to be used for strategic outbound sales;
  • Maintain Sales system (i.e., Delphi SalesPro) docs and ensure consistent, accurate, and working properly;
  • Assist managers on creative projects, including proposals, direct mail pieces, invitations, special events, etc.;
  • Maintain timely and effective paper flow and communication within the department and to other departments;
  • Quote prices for meeting inquiries and work with respective Sales leadership to handle small groups of less than 10 rooms and small meetings of less than 10 people;
  • Work with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.;
  • Distribute BEOs, Changes Rooming Lists, Signed Contracts, Revisions, etc., to appropriate departments as it relates to meeting and groups;
  • Assist guests and clients with small changes requests, etc., and complete needed paperwork for the Manager;
  • Conduct site inspections for the department as needed;
  • Enter group pickup in sales pro daily and enter preferred production in sales pro monthly;
  • Maintain constant paper flow of thank you letters for groups/functions and distribute accordingly to departments and maintain in files;
  • Monitor/Order office supplies and sales collateral to ensure proper stocking at all times with full packets collateral supplies and promotional items;
  • Call clients for guarantee numbers for functions 72 hours prior, create/closes house accounts, and complete AV order;
  • Organize in-house deliveries, amenities, welcome letters, transportation schedules, etc., as needed;
  • Attend Sales Meetings and take minutes, type, and distribute accordingly;

This is a full-time position that requires regular attendance in compliance with Aimbridge Hospitality standards. Possible weekends and holidays based on business demands.

Requirements and Qualifications
  • High School diploma or equivalent required with college coursework in a related field preferred;
  • Experience in a hotel or a related field is also preferred;
  • Ability to type 55 wpm;
  • Proficient with Microsoft operating systems OnQ and Sales Pro Enterprise;
  • Must be able to convey information and ideas clearly;
  • Must be able to evaluate and select among alternative courses of action quickly and accurately;
  • Must work well in stressful, high-pressure situations;
  • Must maintain composure and objectivity under pressure;
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary;
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need;
  • Must be effective at listening, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests;
  • Must be able to work with and understand financial information and data and basic arithmetic functions;
Benefits
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes medical, dental, and vision coverage;
  • Short-term and long-term disability income;
  • Term life and AD&D insurance;
  • Paid time off;
  • Employee Assistance Program;
  • 401(k) Retirement Plan;
Compensation and Salary

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.

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