Healthcare Account Manager
4 weeks ago
We are seeking a skilled Healthcare Account Manager to join our team at HMA INC. As a key member of our client success team, you will be responsible for building and maintaining strong relationships with our clients and partners. This role requires excellent communication and interpersonal skills, as well as the ability to navigate complex healthcare strategies and initiatives.
Key Responsibilities:
* Manage and provide exceptional service to a book of business of 12-15 clients, varying in complexity and industry background
* Represent Client Success by participating in finalist meetings and implementations
* Owns preparation, delivery, and execution of renewal strategy
* Build strong relationships with key stakeholders and demonstrate HMA value
* Recommend products and services relevant to client needs by reviewing data and listening to customer needs through regular touchpoints
* Regularly updates CRM to communicate client and broker activities across the organization
* Brings new insights from industry events, client and broker meetings, and competitor information to supplement client success strategy
Requirements:
* BA degree in healthcare-related field, communications, business administration preferred
* WA State Agents License, Life & Disability or other professional designation (e.g., CEBS, HIAA) preferred upon hire. May be completed within first 90 days upon hire
* 1-2 years' experience in the health insurance industry
* 1-2 years working directly with clients/brokers
* 2 years of account management experience
* Extensive knowledge of ERISA, Benefit Plan Management, Self-Funded Benefit Plans, and Stop Loss
* Strong written and verbal communication skills
* Professional presence and appearance
* Ability to engage in community/networking opportunities outside of normal business hours
What We Offer:
* Competitive pay and performance-based incentive bonus(es)
* Comprehensive total rewards package, including 17 paid days off, 11 paid holidays, one paid personal and one paid volunteer day, company-subsidized medical, dental, vision, and prescription insurance, company-paid disability, life, and AD&D insurances, voluntary life insurances, HSA and FSA pre-tax programs, 401(k)-retirement plan with company match, wellness incentive and reimbursement, remote work and continuing education reimbursements, discount program, parental leave, and charitable giving match
About HMA INC:
HMA INC is a premier third-party health plan administrator across the PNW and beyond. We deliver customized health plans for medium to large-size employers, offering high-quality, affordable healthcare plan options supported with best-in-class customer service. We are proud to be chosen as a 'Washington's Best Workplaces' by our staff and PSBJ for three years running. Our vision, 'Proving What's Possible in Healthcare,' and our values, People First, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.
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