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Customer Service Representative

2 months ago

Anoka, Minnesota, United States YMCA of the North Full time
Job Summary

The Member Service Staff is a key member of our team, responsible for delivering exceptional customer service to all members, guests, and participants of our branch. This role requires a high level of energy, enthusiasm, and a passion for building strong relationships with our community.

Key Responsibilities
  • Provide outstanding service to members, guests, and participants in the branch and on the phone
  • Create a positive experience for members, guests, and participants through engagement and building connections
  • Understand and enforce all applicable YMCA policies
  • Operate membership software and all necessary office equipment
  • Assist in handling and resolving member, guest, and participant concerns and inform appropriate team members or manager of unusual situations or unresolved issues
  • Assist in the sale of YMCA programs, services, and products to members, guests, and participants
  • Provide tours to prospective members
  • Maintain towels at Member Services
Requirements
  • Excellent customer service, sales, problem-solving, communication, and interpersonal skills
  • Computer knowledge
  • Ability to obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire
  • Self-directed and motivated
  • Ability to work with a diverse population and be inclusive to all
  • Ability to multi-task
Preferred Qualifications
  • Previous customer service experience
  • Multilingual
  • Knowledge of cash receipting
  • High School Diploma/GED
Work Conditions

This role requires the ability to perform all physical aspects of the position, including moving around, standing, bending, reaching, and occasionally lifting up to 40 pounds at a time. The ability to respond to emergency situations in a calm and efficient manner is also required. The work environment is fast-paced and changing, and the ability to adapt to these conditions is essential.

The YMCA of the North is committed to creating a diverse, equitable, and inclusive work environment. We value and respect the diversity of our team members and the communities we serve. We strive to eliminate disparities and eradicate unjust systems to become a multicultural, anti-racist, and anti-oppressive organization.