Customer Service Representative

3 weeks ago


Anoka, Minnesota, United States THE PAPER STORE Full time
Job Description

The Paper Store is committed to delivering exceptional customer experiences. As a Sales Associate, you will play a key role in achieving this goal by providing world-class service, meeting sales targets, and maintaining store standards.

Your responsibilities will include:

  • Welcoming customers warmly and engaging with them to understand their needs
  • Providing in-depth product knowledge and suggesting relevant items to build sales
  • Processing transactions accurately and efficiently at the point of sale
  • Maintaining a clean and organized store environment
  • Participating in training and development opportunities to enhance your skills and knowledge

Key Responsibilities:

  1. Act as a brand ambassador, modeling the company's service approach and delivering exceptional customer experiences
  2. Build customer loyalty by being friendly, attentive, and respectful
  3. Contribute to a positive work environment with respectful, ethical behavior, and honest communication
  4. Support all sales efforts and initiatives across all business channels
  5. Maintain awareness of current promotions and process them correctly at the point of sale

Requirements:

  • Previous experience in specialty retail is preferred, but not required
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
  • Possess an ability to work well in a team environment
  • Proficient in using Microsoft Office and POS systems
  • Ability to stand for long periods of time
  • Professional conduct, demeanor, and attire, in compliance with company dress code
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.



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