Customer Service Representative/ Admin Assistant

2 weeks ago


Anoka, Minnesota, United States Superior Heating, Air Conditioning, Electrical & Plumbing Full time
Job Description

We are seeking a Customer Service Representative to provide exceptional customer experiences with our company. This is a part-time position with approximately 25-30 hours per week. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities
  • Answer phone calls and schedule appointments
  • Communicate with customers to identify their needs and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively


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