Customer Service Representative/ Admin Assistant
4 weeks ago
At Superior Heating, Air Conditioning, Electrical & Plumbing, we are seeking a highly skilled Customer Service Representative to provide exceptional customer experiences. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a strong understanding of customer service techniques.
Key Responsibilities:
- Receive and respond to customer inquiries in a timely and professional manner
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions and maintain accurate records
- Meet personal and team quotas for customer satisfaction and service quality
Requirements:
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure and prioritize tasks effectively
What We Offer:
- Competitive compensation package
- Paid time off and training opportunities
- A supportive and dynamic work environment
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