Pet Grooming Team Lead
3 days ago
- Onboard new associates and groomers, ensuring they complete all training requirements and annual safety certifications.
- Drive our state-of-the-art 2023 Mercedes Sprinter van to scheduled appointments in the Columbia area.
- Ensure professional services, including bathing, brushing, trimming, and styling, are provided according to customer preferences and breed standards.
- Develop a local business growth and advertising strategy with other members of Furry Land and oversee its execution.
- Ensure vans are properly maintained, serviced, and registered, and oversee any upkeep or repairs required.
- Schedule and manage appointments, ensuring timely arrivals and efficient use of time to maximize productivity.
- Provide exceptional customer service by addressing client inquiries, addressing concerns, and maintaining a friendly and professional demeanor.
- Proven experience as a professional pet groomer, with a deep understanding of various grooming techniques, breed-specific cuts, and coat types.
- Valid driver's license and a clean driving record, with the ability to drive a grooming van safely and efficiently.
- Passion for working with animals and a demonstrated ability to handle pets of all sizes, temperaments, and breeds.
- Excellent communication and interpersonal skills, with the ability to build rapport with pet owners and provide outstanding customer service.
- Strong attention to detail and the ability to consistently deliver high-quality grooming services.
- Ability to work independently and manage time effectively to meet appointment schedules.
- Ability to handle and lift all breed sizes.
- Flexibility to work weekends, holidays, and occasional extended hours based on customer demand.
- Certification from a reputable grooming school or a similar grooming qualification is highly desirable.
- 5 years of experience in guest service roles as a store partner is preferred.
- Experience supervising partners, or demonstrating an aptitude for training, motivation, and sales techniques, and analytical abilities is preferred.
- A minimum of one year of experience in all breeds of grooming is required.
- Experience monitoring and providing direction to Grooming partners is preferred.
- Previous supervisory experience and prior retail experience are preferred.
- Competitive salary
- Flexible schedule
- Training & development
- Flexible Schedule
- Paid Time Off
- Professional Development Assistance
- Tips
- Bonus Opportunities Available
- Management Training Resources
- State-of-the-Art Mobile Grooming Vans
- Top Industry Compensation
- Scheduling and Routing Assistance
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