Grooming Team Lead
7 days ago
Furry Land Columbia/Jefferson City is seeking a skilled and enthusiastic Lead Groomer to join our team. As a key member of our mobile grooming team, you will be responsible for providing exceptional grooming services while leading a community that works together for the love of our furry friends.
Responsibilities- Onboarding and Training: Onboard all new associates and groomers, ensuring their completion of all training requirements and annual safety certifications, any required certifications by the state, and ensuring that each groomer represents the brand in a positive way according to our standards.
- Mobile Grooming Operations: Drive our state-of-the-art 2023 Mercedes Sprinter van to scheduled appointments in the Columbia area – equipped with the latest insulation technology to ensure you can work in comfort all year long.
- Grooming Services: Ensure you and your groomers provide professional services including bathing, brushing, trimming, and styling according to customer preferences and breed standards.
- Business Growth and Advertising: Develop a local business growth and advertising strategy with other members of Furry Land and oversee its execution.
- Vehicle Maintenance: Ensure that the vans being used for mobile grooming are being properly maintained, serviced, and registered, and oversee any upkeep or repairs required to the vehicles.
- Scheduling and Customer Service: Schedule and manage appointments, ensuring timely arrivals and efficient use of time to maximize productivity. Covering shifts as necessary for customer satisfaction on scheduled appointments.
- Customer Service: Provide exceptional customer service by addressing client inquiries, addressing concerns, and always maintaining a friendly and professional demeanor.
- Experience: Proven experience as a professional pet groomer, with a deep understanding of various grooming techniques, breed-specific cuts, and coat types.
- Driver's License: Valid driver's license and a clean driving record, with the ability to drive a grooming van safely and efficiently.
- Animal Handling: Passion for working with animals and a demonstrated ability to handle pets of all sizes, temperaments, and breeds.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with pet owners and provide outstanding customer service.
- Attention to Detail: Strong attention to detail and the ability to consistently deliver high-quality grooming services.
- Time Management: Ability to work independently and manage time effectively to meet appointment schedules.
- Physical Demands: Ability to handle and lift all breed sizes.
- Availability: Flexibility to work weekends, holidays, and occasional extended hours based on customer demand.
- Certification: Certification from a reputable grooming school or a similar grooming qualification is highly desirable.
- Experience in Guest Service: 5 years of experience in guest service roles as a store partner is preferred.
- Supervisory Experience: Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred.
- Experience in All Breeds: A minimum of one year of experience in all breeds of grooming is required.
- Monitoring and Direction: Experience monitoring and providing direction to Grooming partners is preferred.
- Previous Supervisory Experience: Previous supervisory experience and prior retail experience are preferred.
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