Service Advisor

4 weeks ago


MercervilleHamilton Square, New Jersey, United States Haldeman Auto Group Full time

About Us


Haldeman Auto Group is committed to delivering exceptional customer experiences. As a Service Advisor, you will play a vital role in ensuring our customers receive prompt, courteous, and effective service.


Responsibilities

  • Oversee service orders and flow of the Drive Lane to ensure seamless customer experiences.
  • Take ownership of customer interactions, providing concierge support and ensuring positive impressions.
  • Provide technical guidance and support to customers, answering questions about vehicle problems, warranties, services, and repairs.
  • Maintain high Customer Happiness scores by consistently meeting or exceeding company standards.
  • Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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