Bilingual Customer Support Specialist in Healthcare

2 weeks ago


Canutillo, Texas, United States Credit Solutions LLC Full time
Job Overview

Credit Solutions LLC is on the lookout for a dedicated Bilingual/Spanish Customer Support Specialist to assist patients in managing their medical financial obligations, allowing them to concentrate on their recovery journey. If you possess a background in healthcare billing and finance and are eager to contribute positively to others' lives, we encourage you to consider this opportunity.

Benefits

Our Customer Support Specialists receive a competitive salary along with a comprehensive benefits package, which includes paid time off, holiday compensation, company-sponsored life insurance, a 401k plan, and health, vision, and dental coverage. We also offer flexible work schedules, opportunities to engage in charitable initiatives, and monthly employee recognition events.

About Credit Solutions LLC

Established in 2003, Credit Solutions LLC specializes in providing customized Extended Business Office (EBO) Solutions and a full spectrum of Bad Debt Recovery and Account Resolution services across the United States. Our commitment to excellence drives us to equip our skilled professionals with the best resources to achieve outstanding results for our clients.

Employee Insights

Our employees often express their appreciation for the supportive environment at Credit Solutions, highlighting the rewarding experience of helping others overcome personal and financial challenges.

Role Responsibilities

As a Healthcare Customer Support Specialist, you will serve as the primary contact for our patients. This role involves providing essential training to help patients navigate the billing process and settle their outstanding balances. You will engage with patients over the phone, actively listen to their concerns, and assist them in resolving their medical financial issues through effective negotiation and payment collection.

Key Qualifications
  • High school diploma or equivalent
  • Prior experience in customer service
  • Background in healthcare billing and finance
  • Familiarity with HIPAA regulations
  • Ability to quickly adapt to new software

Are you passionate about helping others and making a meaningful impact in the community? Do you excel in teamwork and possess strong communication skills? If you are an empathetic listener with a positive attitude, this position may be an excellent fit for you.

Work Schedule

Our Healthcare Customer Support Specialists enjoy flexible scheduling options, including various shifts to accommodate work-life balance.

Application Process

If you have relevant experience in customer service and healthcare billing and finance, we invite you to complete our initial mobile-friendly application. We look forward to learning more about you.



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