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Patient Access Services Coordinator

2 months ago


Tucson, Arizona, United States Tucson Medical Center Full time
Job Summary

We are seeking a highly skilled Patient Access Services Representative to join our team at Tucson Medical Center. As a key member of our healthcare team, you will be responsible for ensuring seamless patient access to medical services, while providing exceptional customer service and support.

Key Responsibilities
  • Assist medical care givers with patient management, tracking, and monitoring requirements.
  • Answer phones, pre-screen patients using appropriate triage skills, and schedule appointments.
  • Perform centralized scheduling, insurance verification, referral, billing, and payment posting responsibilities.
  • Exhibit excellence in customer service, adhering to and supporting team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
  • Collect deposits or deductibles, advise patients or guarantors of insurance benefits, and ensure cash handling follows corporate policies.
  • Ensure completion of financial documentation in accordance with TMCH's credit and collection policies.
  • Explain compliance forms, obtain patient signatures, and perform medical necessity screening.
  • Interact with physicians and/or physicians' office staff to secure diagnosis, procedure details, or authorizations.
  • Use medical terminology and scheduling knowledge to select correct procedures and coordinate information with other departments.
  • Perform patient registration activities, ensuring accurate financial and biographical data and documentation.
  • Complete insurance processing, including account creation, verification, notification, and authorization functions.
  • Communicate with departments/physicians for special requests, emergent cases, overbooking, and add-ons.
  • Handle incoming telephone calls, exercising judgment in scheduling callers for correct procedures.
Requirements
  • High School diploma or General Education Degree (GED), completion of vocational medical office training desired, or an equivalent combination of relevant education and experience.
  • Preferred one (1) year of medical office and/or hospital experience, including healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery.
  • Some positions may require certification as a Medical Assistant (CMA).
Knowledge, Skills, and Abilities
  • Knowledge of office management practices, including billing and scheduling within healthcare.
  • Knowledge of basic computer familiarity and experience, and the ability to operate basic office equipment.
  • Knowledge of patient care protocols and practices.
  • Knowledge of general patient care practice, methods, and regulations.
  • Skill in evaluating patient needs, following up with care-givers, and providing follow-up support to patients.
  • Skill in scheduling appointments and referrals.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
  • Ability to read and interpret documents, such as safety rules, procedure manuals, and governmental regulations.
  • Ability to provide excellent customer service via phone and walk-ins.
  • Ability to apply common sense understanding to carry out simple/detailed written or oral instructions.