Patient Access Services Coordinator
2 months ago
We are seeking a highly skilled Patient Access Services Representative to join our team at Tucson Medical Center. As a key member of our healthcare team, you will be responsible for ensuring seamless patient access to medical services, while providing exceptional customer service and support.
Key Responsibilities- Assist medical care givers with patient management, tracking, and monitoring requirements.
- Answer phones, pre-screen patients using appropriate triage skills, and schedule appointments.
- Perform centralized scheduling, insurance verification, referral, billing, and payment posting responsibilities.
- Collect deposits or deductibles and advise patients or guarantors of insurance benefits and anticipated cost estimates.
- Ensure completion of financial documentation in accordance with Tucson Medical Center's credit and collection policies.
- Interact with physicians and/or physicians' office staff to secure diagnosis, procedure details, or authorizations.
- Use medical terminology and scheduling knowledge to select correct procedures and coordinate information with other departments.
- Perform patient registration activities to ensure accurate financial and biographical data.
- Complete insurance processing, including account creation, insurance verification, notification, and authorization functions.
- Communicate with departments/physicians for special requests, emergent cases, overbooking, and add-ons.
- High School diploma or General Education Degree (GED), completion of vocational medical office training desired, or an equivalent combination of relevant education and experience.
- Preferred one (1) year of medical office and/or hospital experience, including healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery.
- Some positions may require certification as a Medical Assistant (CMA).
- Knowledge of office management practices, including billing and scheduling within healthcare.
- Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment.
- Knowledge of patient care protocols and practices.
- Ability to read or listen and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
- Ability to interpret and explain insurance benefits and patient financial responsibility.
- Ability to provide excellent customer service via phone and walk-ins.
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