Technical Field Support Specialist

1 week ago


Conroe, Texas, United States TEKsystems Full time
Job Overview

Position Summary: The Technical Field Support Specialist is responsible for fostering strong working relationships with management and personnel across various operational sectors.

Key Responsibilities:

  • Oversee installations, transitions, and the operational performance of IT infrastructure technologies within business and operational environments.
  • Manage projects related to installations and migrations, addressing complex technical challenges effectively.
  • Utilize technical expertise to ensure proper installation and support of IT technologies in diverse settings.
  • Collaborate with technicians, telecom experts, and vendor resources to facilitate project execution.

Technology Focus: Engage with a variety of technologies including:

  • Wireless and Network Wiring
  • LAN/WAN Networking
  • Surveillance Systems
  • Computers, Printers, and Point of Sale interfaces
  • Power Supplies and Cellular Devices

This role also encompasses the management of voice and data infrastructure, ensuring comprehensive documentation of technology assets and cabling layouts. The Specialist may lead small to medium-scale telecom projects and assist with installation and support of telecommunication systems.

Problem Solving: Conduct advanced troubleshooting by analyzing and diagnosing technical issues using established methodologies. Develop root cause analyses and create preventive measures to enhance operational efficiency.

Travel Requirements: This position necessitates travel ranging from 40-70%, encompassing both local and long-distance journeys to provide necessary support.



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