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Client Support Specialist

2 months ago

Conroe, Texas, United States TalentCare Full time

Why You Will Appreciate This Role

If you are enthusiastic about assisting others and thrive in engaging with the public, TalentCare, a premier organization in the healthcare sector, has an opening for a Client Support Specialist that aligns perfectly with your skills.

As the initial and final point of contact for our valued clients at our innovative facility, your position as Client Support Specialist is crucial to our daily functions. Here, you will collaborate with a dedicated team focused on helping appreciative patients return to their everyday lives. We are devoted to transforming the healthcare landscape by implementing unique, personalized care strategies and we invite you to be part of this significant journey. Within the TalentCare family, you will have access to growth opportunities, advanced technology, and the chance to develop your career under a leader who is genuinely invested in your success.

This outstanding opportunity is one you won’t want to miss. Consider applying for the Client Support Specialist position today.

We are a forward-thinking healthcare facility that redefines traditional care methods. Our team works cohesively, utilizing the latest technology and innovative tools to deliver the personalized care our patients deserve. As our Client Support Specialist, you will benefit from a collaborative environment that fosters collective success. Additionally, you will have the opportunity to engage in exceptional continuing education programs, paving the way for further career advancement.

Key Responsibilities

  • Manage patient scheduling and appointments across multiple phone lines.
  • Collect new patient information and track all patient referrals.
  • Provide information to patients and facilitate communication between patients and healthcare providers.
  • Maintain logs of all reports sent to physicians.
  • Process payments and verify insurance details.
  • Handle incoming mail and distribute it appropriately.
  • Send necessary paperwork to billing companies.
  • Coordinate all scheduling and related communications.
  • Answer phone inquiries and serve as a liaison for patients, addressing questions from current and prospective clients.
  • Schedule evaluations, reminders, and cancellations for patients.
  • Collect intake information for new patients and monitor clinic referrals.
  • Fax reports to physicians and maintain a record of incoming documents.
  • Verify insurance coverage and track visits covered by insurance.
  • Communicate with the office manager and clinical staff regarding patient arrivals and scheduling.

Qualifications

  • High school diploma or equivalent.
  • Valid driver’s license and reliable transportation.
  • Excellent communication skills, attention to detail, and ability to multitask.
  • Positive attitude, strong work ethic, integrity, and empathy towards individuals in distress.

Type: Full Time (Salaried)

Job ID: 68812