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Client Support Specialist

2 months ago

Hayward, California, United States Ultimate Staffing Full time

Company Overview:

Ultimate Staffing is seeking a dedicated Customer Service Representative for a renowned gourmet food organization known for its exceptional workplace culture.

Position Overview:

The Customer Service Representative (CSR) serves as the main liaison for our clientele and consumers. This role is essential in ensuring a positive customer experience by promptly identifying and addressing their needs. The CSR will manage a portfolio of accounts and facilitate order processing through the company's systems. Building and nurturing relationships with clients is a key responsibility, along with providing necessary administrative support.

Key Responsibilities:

  • Customer Interaction: Respond to and follow up on inquiries from customers, vendors, and consumers through various communication channels.
  • Account Management: Process orders via multiple methods, including electronic and manual systems, and coordinate logistics to ensure timely delivery.
  • Administrative Duties: Prepare reports related to shipping, sales, and inventory as required. Provide support to management and team members, including document management and event coordination.

Additional Responsibilities:

Perform other related duties as assigned to support the overall function of the department.

Qualifications:

To excel in this role, candidates must meet the following criteria:

  • High School diploma or GED with 3 to 5 years of professional customer service experience.
  • Combination of higher education and relevant experience is advantageous.
  • Experience in a fast-paced, multi-tasking environment is essential.
  • Familiarity with production or sales environments is a plus.

Skills and Competencies:

  • Outstanding interpersonal skills with a focus on customer satisfaction.
  • Strong verbal and written communication abilities.
  • Capability to understand and interpret customer information effectively.
  • Ability to work independently with minimal oversight.
  • Professional demeanor, enthusiastic, and dependable.
  • Results-oriented with effective follow-through on tasks.
  • Proficient in Microsoft Office Suite; experience with SAP and EDI is a plus.
  • Strong organizational and administrative skills.

Ultimate Staffing is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.