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Client Relations Specialist

2 months ago

MagstattleBas, Grand Est, United States Holmes Murphy & Associates Full time

At Holmes Murphy & Associates, we prioritize the investment in our workforce, the environments they operate in, and the overall culture we cultivate. We recognize that employees who feel valued and acknowledged contribute significantly to the success of both our clients and our organization. Our team members are empowered to shape their career paths and influence our service delivery.

If this resonates with you, consider the role of Client Service Consultant within our Employee Benefits division.

Key Responsibilities:

  • Identify and propose strategies to enhance client accounts, with or without guidance from senior consultants.
  • Build and maintain positive relationships with colleagues, clients, insurance providers, and vendors; manage escalated concerns effectively.
  • Share knowledge, delegate responsibilities, and mentor team members.
  • Develop and oversee project timelines, outlining tasks, durations, and accountable individuals.
  • Track monthly financial performance and budgets; prepare and present client reports.
  • Request, organize, and evaluate health and welfare plan renewals in collaboration with senior consultants.
  • Draft and refine complex Requests for Proposals (RFPs), distribute to insurance providers, negotiate terms as necessary, and analyze submissions for senior consultant evaluation.
  • Prepare and present customized client communications and presentations.
  • Implement new health and welfare benefit programs.
  • Manage problem resolution, conducting necessary research and troubleshooting.
  • Respond promptly and courteously to inquiries from colleagues, clients, and insurance providers.
  • Handle sensitive matters with discretion, diplomacy, and confidentiality.
  • Conduct client site visits for in-person meetings as required.
  • Assist clients in adhering to compliance regulations including HIPAA, ERISA, and PPACA.
  • Monitor Helpline performance, provide updates, and support training initiatives.
  • Engage in special projects and additional duties as assigned.
Knowledge, Skills, and Abilities:
  • Willingness to travel to client locations in coordination with sales/service teams is essential.
  • Commitment to participate in internal and external educational opportunities to enhance knowledge of current insurance topics and relevant system advancements.
  • Desire to pursue technical designations and/or continuing education as appropriate.
  • Must be knowledgeable of and adhere to HMA's Client Privacy Policy, HIPAA regulations, and E&O procedures.
Qualifications:
  • A high school diploma is mandatory, while a college degree is preferred. Professional designations such as CEBS or CLU are advantageous. Human Resource certifications like PHR or SPHR are also preferred. An active state Life & Health insurance license, or the ability to obtain one within three months of employment, is required.
  • A minimum of 3-5 years of experience in a life/health, employee benefits, or provider organization is necessary.
Benefits:
  • Comprehensive benefits including health, dental, and vision coverage, along with additional perks such as:
  • Paid Parental Leave and supportive New Parent Benefits.
  • Company-sponsored continuing education and tuition reimbursement.
  • 401k Profit Sharing, ensuring contributions to every full-time employee's retirement plan.
  • Generous time-off policies in addition to paid holidays.
  • Support for community involvement through paid volunteer time off and matching gifts to charities.
  • Diversity, Equity, and Inclusion (DE&I) initiatives, including a paid Diversity Day off.
  • Regular merit increases and promotion opportunities based on performance.
  • Discretionary bonus potential.
Holmes Murphy & Associates is an Equal Opportunity Employer.