Head of MES Customer Services Americas

3 weeks ago


Tulsa, Oklahoma, United States Lufthansa Full time
{"title": "Head of MES Customer Services Americas", "description": "Lead and Inspire a Dedicated Team

As the Head of MES Customer Services Americas, you will be responsible for leading a team of customer service professionals in the Americas region. Your primary goal will be to ensure top-quality service delivery to our customers, while also optimizing performance and managing customer relations.

Key Responsibilities
  • Lead the CSM team professionally and disciplinarily in an international environment
  • Be responsible for and ensure cross-site customer management in the AMERICAS region for Mobile Engine Services events including account management for individual customers. Management of customer inquiries and individual contract conclusions
  • Optimize and ensure performance parameters (costs, quality and turnaround times) and commercial result of the Mobile Engine Services engine events. Initiate measures if necessary and ensure their implementation
  • Be responsible for workload steering of the TUL Repair Station through product request selection and prioritization / coordination between Product Sales, customers and other MES Repair Stations
Requirements
  • Degree in engineering or business administration from a university or university of applied sciences
  • 3-5 years of professional experience in customer service or equivalent
  • Knowledge of economics and business administration
  • Technical understanding and interest
  • Knowledge of internal processes in the field of engine maintenance and repair
  • Fluent in English language required
  • German language desirable
  • Good IT skills in MS Office
  • Negotiation skills, assertiveness and very high persuasiveness
  • Confident and skillful appearance / contact behavior
  • Quick comprehension, objective and sound judgement with strong decision-making power
  • Readiness for assignments at home and abroad
  • Must be willing to work shifts
  • Must possess a legal work permit in the U.S.
", "company": "Lufthansa Technik Group", "location": "Tulsa, Oklahoma"}
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