Front Desk Supervisor

3 days ago


Brookline, Massachusetts, United States Courtyard by Marriott Boston Brookline Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Courtyard by Marriott Boston Brookline. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless hotel operations, and leading a team of front desk associates.

Key Responsibilities
  • Guest Service and Relations
    • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
    • Respond to guest inquiries and resolve issues in a timely and professional manner.
    • Collaborate with other departments to ensure seamless guest experiences.
  • Front Office Operations
    • Supervise and coordinate front desk activities, including check-in, check-out, and room assignments.
    • Manage front desk staff, providing guidance, training, and feedback to ensure excellent service delivery.
    • Monitor and maintain front office systems, including property management software and other tools.
  • Leadership and Development
    • Lead by example, demonstrating a commitment to exceptional guest service and hotel operations.
    • Develop and implement training programs to enhance front desk staff skills and knowledge.
    • Conduct performance evaluations and provide coaching to front desk associates.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree preferred.
    • 1-3 years of experience in a front desk or hospitality leadership role.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong leadership and problem-solving skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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