Customer Service Representative
2 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Liberty. As a key member of our Customer Care Department, you will be responsible for providing exceptional customer service to our customers in a fast-paced environment.
Key Responsibilities- Respond to customer inquiries regarding emergency calls, service connects/disconnects, new service installations, rates, billing, and payment inquiries.
- Act as a liaison between customers, field personnel, and office staff to resolve complex meter and billing issues.
- Provide information on company products and programs offered while ensuring the highest level of customer service satisfaction.
- Work outside of normal work schedule for storm assignments when necessary.
- High School Diploma or GED required. Associate Degree preferred.
- Two years' experience working in a customer service environment handling incoming/outgoing calls required.
- Knowledge of computer systems and Microsoft Office (Excel & Word) required.
- Flexible with working shifts and additional hours when required.
- Travel to various company locations and driver's license required.
- Company funded Pension program
- 401k with Company match
- Full insurance benefits (health/dental/vision/life)
- Collaborative environment with a genuine flexible working policy
- Share purchase/match plan
- Defined Contribution savings plan
- Top Talent Program
- Volunteer paid days off
- Employee Assistance Program
- Achievement fund
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives, and talents. Full participation of all employees in a safe, healthy, and respectful environment is key to individual and company success.
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