Customer Service Representative

2 days ago


Londonderry, New Hampshire, United States Liberty Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Liberty. As a key member of our Customer Care Department, you will be responsible for providing exceptional customer service to our customers in a fast-paced environment.

Key Responsibilities
  • Respond to customer inquiries regarding emergency calls, service connects/disconnects, new service installations, rates, billing, and payment inquiries.
  • Act as a liaison between customers, field personnel, and office staff to resolve complex meter and billing issues.
  • Provide information on company products and programs offered while ensuring the highest level of customer service satisfaction.
  • Work outside of normal work schedule for storm assignments when necessary.
Requirements
  • High School Diploma or GED required. Associate Degree preferred.
  • Two years' experience working in a customer service environment handling incoming/outgoing calls required.
  • Knowledge of computer systems and Microsoft Office (Excel & Word) required.
  • Flexible with working shifts and additional hours when required.
  • Travel to various company locations and driver's license required.
What We Offer
  • Company funded Pension program
  • 401k with Company match
  • Full insurance benefits (health/dental/vision/life)
  • Collaborative environment with a genuine flexible working policy
  • Share purchase/match plan
  • Defined Contribution savings plan
  • Top Talent Program
  • Volunteer paid days off
  • Employee Assistance Program
  • Achievement fund

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives, and talents. Full participation of all employees in a safe, healthy, and respectful environment is key to individual and company success.



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