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Customer Service Representative

2 months ago

Londonderry, New Hampshire, United States Bath Flip Full time

About Bath Flip:

Bath Flip is a leading provider of high-quality bathroom products, renowned for its extensive selection and exceptional customer service. Our company culture is built on a foundation of support, inclusivity, and teamwork.

Job Summary:

We are seeking an experienced Customer Service Representative to join our team at Bath Flip. As a key member of our customer-facing team, you will be responsible for delivering exceptional service, support, and solutions to our clients.

Key Responsibilities:

  • Customer Service: Provide prompt, professional, and personalized service to clients, addressing their inquiries, concerns, and needs in a timely and effective manner.
  • Order Processing: Accurately process client orders, payments, and returns, ensuring seamless transactions and maintaining high levels of customer satisfaction.
  • Issue Resolution: Resolve client complaints and issues in a professional and timely manner, demonstrating a commitment to customer satisfaction and loyalty.
  • Communication: Develop and maintain strong relationships with clients, communicating effectively through various channels to ensure their needs are met.
  • Team Collaboration: Work closely with internal teams to ensure seamless service delivery, sharing knowledge and best practices to drive customer satisfaction and loyalty.

Requirements:

  • Customer Service Experience: Prior experience in customer-facing roles, preferably in a retail or sales environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with clients and communicate effectively in a fast-paced environment.
  • Problem-Solving: Strong problem-solving skills, with the ability to analyze issues, identify solutions, and implement effective resolutions.
  • Technical Skills: Proficiency in Microsoft Office and CRM software, with the ability to learn and adapt to new systems and technologies.
  • Education: High school diploma or equivalent, with a focus on customer service, sales, or a related field.

What We Offer:

Bath Flip offers a dynamic and supportive work environment, with opportunities for growth and development. As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives.