Ticket Sales and Support Specialist

3 weeks ago


Pittsburgh, Pennsylvania, United States AEG Full time

Are you a motivated and customer-focused individual who is passionate about delivering exceptional service? Do you have a passion for sports and entertainment? The Pittsburgh Pirates are looking for a skilled and enthusiastic Ticket Sales and Support Specialist to join our team. As a key member of our Ticket Office team, you will be responsible for handling customer inquiries, resolving issues, and processing orders in a fast-paced environment.

About Our Team

Our team is dedicated to creating lifelong memories for generations of families and friends. We are a leader in the sports and entertainment industry, and we are committed to delivering exceptional experiences to our fans. As a Ticket Sales and Support Specialist, you will work closely with our Account Executives, Ticket Office personnel, and Manager on Duty to ensure seamless operations and exceed fan expectations.

Job Description

This position requires strong communication skills, problem-solving abilities, and a passion for delivering excellent service. You will be responsible for answering inbound channels, including phone calls and live chats, troubleshooting guest issues, selling single-game tickets in ProVenue, and assisting guests with ticket-related inquiries.

Responsibilities
  • Answer inbound channels, including phone calls and live chats.
  • Troubleshoot guest issues and escalate requests to Manager on Duty (MOD) as needed.
  • Sell single-game tickets in ProVenue and assist guests with ticket-related inquiries.
  • Assist with inbound emails and respond to fan inquiries in a timely manner.
  • Perform other duties as assigned by Manager, Customer Service.
Requirements
  • Legally authorized to work in the United States.
  • High School Graduate or equivalent.
  • Knowledge of Microsoft Applications.

We offer a competitive salary of $43,000 per year, plus opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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