Ticket Office Team Member

3 weeks ago


Pittsburgh, Pennsylvania, United States AEG Full time

We are looking for a motivated and detail-oriented Pirates Fan Experience Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences to all fans through multiple communication channels. This role involves resolving customer complaints and completing various tasks within our Ticket Office.

Key Responsibilities:
  1. Answer phone calls and respond to live chats from customers.
  2. Resolve customer complaints and escalate issues to Manager on Duty (MOD) when necessary.
  3. Sell single-game tickets using ProVenue software.
  4. Provide information to customers about tickets, The Pittsburgh Pirates, PNC Park, and upcoming events.
  5. Help with incoming emails as needed.
  6. Perform other duties assigned by Manager, Customer Service.
Qualifications:
  1. Ability to work in the United States without restrictions.
  2. High school diploma or equivalent required.
  3. Experience with Microsoft applications preferred.
Salary Range: $43,000 - $56,000 per annum.

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