IT Service Delivery Expert
3 days ago
Aeneas Internet and Telephone is a leading provider of gigabit fiber broadband, local phone service, and VOIP solutions in West Tennessee. We are seeking a highly skilled IT Support Specialist to join our team in Jackson, Tennessee.
Job OverviewThe IT Support Specialist will be responsible for delivering exceptional customer service, resolving technical issues, and maintaining internal networking infrastructure. This role offers opportunities for growth and professional development within the company.
We offer a comprehensive benefits package, including training, to ensure the candidate's success in this position. Our employees enjoy a dynamic work environment, competitive salary, and opportunities for advancement.
Key Responsibilities:
- Provide timely and effective resolution to customer technical issues
- Develop and maintain knowledge of Aeneas products and services
- Maintain accurate and up-to-date records of customer interactions and technical issues
- Collaborate with internal teams to ensure seamless delivery of services
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
Salary: $50,000 - $70,000 per annum, depending on experience
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