Restaurant Operations Manager

6 days ago

LuthervilleTimonium, Maryland, United States Eggspectation Full time

The General Manager at Eggspectation is responsible for providing leadership and guidance to ensure that all team members are guest-focused, team-focused, and community-connected. They will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach team members, and help to build sales and profits while maintaining operating standards.

Key Responsibilities:
  • Creates dining experiences worth celebrating that demand loyalty.
  • Ensures that all Managers and Team Members are guest-focused first, and display hospitality skills consistently such as 100% Manager table visits, big hellos, big goodbyes, etc.
  • Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling, and performance management functions meet or exceed company specified criteria.
  • Conducts Team meetings/Huddles/Shift Lead meetings as a form of communication and training.
  • Utilizes all compliance systems, manager tools, and procedures both in a timely manner and with integrity (including but not limited to SOPs, restroom checks, ticket trackers, line checks, and guest check audits) to ensure proper shift execution.
  • Conducts administrative manager functions as needed.
  • Maintains high cleanliness standards.
  • Helps to ensure adherence to ServSafe Alcohol, Food, and HACCP standards.
  • Assists in the rollout of new company programs, policies, and procedures as requested.
  • Leverages compliance/feedback tools (GEM, QSCs, Mystery Shop feedback, etc.) in order to improve overall restaurant performance.
  • Ensures adherence to company-specific systems, tools, and procedures for proper shift execution by all Team Members and Managers.
  • Manages shifts to achieve sales and profit goals (including labor and food cost management, and controlling expenses), through the current management team.
  • Ensures acceptable overall labor results; approves all department schedules to ensure acceptable overall labor results and guest satisfaction.
Requirements:
  • Must possess proper food handlers and alcohol dispensing certifications (if required by law).
  • Valid driver's license.
  • Satisfactory criminal history.
  • General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety, and security systems and procedures, and computer operations.
  • Good people management skills, communication, and listening skills. Must be flexible and adaptable to change.
  • Demonstrated time management and organizational skills.
  • Must be self-motivated, detail-oriented, and have a passion for teaching others.
  • Must be able to work a flexible schedule including days, nights, weekends, and holidays.
  • Work as a contributing member of a team.
  • Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations.
Physical Demands and Work Environment:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear.
  • The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.
  • The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
We Offer:
  • Pay on demand.
  • Competitive pay.
  • Discounted meals.
  • Tuition Reimbursement.
  • Benefits and Vacation.

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