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Clinical Operations Manager

1 month ago

LuthervilleTimonium, Maryland, United States Johns Hopkins University Full time
Job Summary

We are seeking a highly skilled Clinical Operations Manager to join our team at Johns Hopkins University. The successful candidate will be responsible for managing the clinical operations and safety for the Reproductive Endocrinology and Fertility Center.

Key Responsibilities
  • Manage the day-to-day clinical operations of Reproductive Endocrinology, including registration process, phone, services, insurance verification, and collection of copays and time of service payments.
  • Oversee the process for maintaining adequate staff for both REI and Art Lab PSC, including securing and coordinating training of employees as needed.
  • Collaborate with the Nurse Manager and Clinical Director on clinical operations, process improvement projects, and initiatives directly related to the clinic's metrics.
  • Monitor quality and safety measures for practices and maintain knowledge of key metrics.
  • Work with clinic leadership to identify opportunities and create action plans to improve performance.
  • Regularly report on performance and initiatives to leadership.
  • Monitor patient satisfaction with the practice through Tableau and outside online survey sites.
  • Provide and/or coordinate service excellence training as needed for clinic staff.
  • Monitor operational metrics and develop reports including access, volumes, number of patients served, show rates, provider cancellations, room utilization, and other selected metrics to assess practice performance by the provider and staff efficiency.
  • Provide recommendations and action plans to effectively manage the clinic.
  • Work with the clinic Director and Nursing leadership to assess practice performance.
  • Assist with basic data analysis needs at the direction of nursing leadership or Clinic Director.
  • Serve as a liaison between the administrative staff for surgical scheduling and track appointment scheduling and registration activity, including call volumes, registration audits, patient billing concerns, and template management.
  • Maintain/have oversight of the downtime computer and updated documentation.
  • Complete payroll for all staff weekly and review time clock documentation.
  • Keep all workstations/fax machines/telephones and printers in working condition.
  • Acts as patient advocate to resolve and diffuse questions and complaints.
  • Works with JH Billing Office to resolve billing issues for patients.
  • Ensures Clinic complies with the standards requirements of the Joint Commission, Center of Medicare and Medicaid Services, and other regulatory agencies.
  • Work with the Regulatory Affairs Office, and JHHS compliance office, billing quality assurance as needed, and addressing requirements.
  • Monitor GSS REI and ART lab time of service collections and prepare deposits for pick-up.
  • Responsible for ordering office supplies, medical equipment, furniture, etc. via SAP for REI.
  • Responsible for travel reimbursement, vendor, and invoice payment via SAP.
Requirements
  • Bachelor's Degree.
  • Requires an understanding of changing reimbursement policies and third-party reimbursement.
  • Five years of experience in a health care setting involving customer service to become knowledgeable in practices involved in outpatient ambulatory care settings and coordination of services related to insurance verification, patient information, and transport.

This is a full-time position.