Golf Club Operations Manager

3 days ago


LuthervilleTimonium, Maryland, United States Arcis Golf Full time
Club Manager Job Summary

The Club Manager is a leadership role responsible for overseeing the daily operations of a private golf club. This role requires a strong understanding of hospitality, customer service, and management principles.

Key Responsibilities:
  • Collaborate with the General Manager and Department Head Managers to run the operations of the club.
  • Build event programming and maintain established operational standards.
  • Monitor financial forecasting and results, and lead the team to produce the best result for the club.
  • Create and manage new systems, processes, and services to create an exceptional guest experience and club results.
  • Ensure proper controls are in place to accurately track revenues, payroll, inventory, and expenses.
  • Assist in monitoring budget, revenue goals, and expenses, and work alongside department heads for accurate forecasts.
  • Develop department managers and key employees to reach maximum performance and achieve all initiatives and goals.
  • Shift management, including nights and weekends, to ensure staff members are providing excellent guest service.

Qualifications:
  • Four years of hospitality, customer service, and management experience preferred.
  • Ability to develop team members.
  • Effective communication and listening skills to meet and exceed member and guest expectations.
  • Ability to thrive in a high-volume, fast-paced environment with multiple competing priorities.
  • Ability to create and manage SOPs for all departments.

About Arcis Golf:
Arcis Golf is an industry leader providing dynamic direction and unrivaled amenities that complement diverse playing experiences. We are committed to enhancing service levels, amenities, and programming to broaden the appeal for members and guests at all our properties. Our team is comprised of unique individuals who show up each day with a grateful spirit, humble heart, and genuine respect for one another. We are an inclusive team that thrives on anticipating needs, forging connections, and elevating experiences for our team, members, and guests.
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