Senior Business Analyst Trainer
19 hours ago
Senior Business Analyst Trainer
Location:
Washington, DC
Duration:
12 Months+
Job Description:
As a Senior Business Analyst Trainer, you will be responsible for maintaining business process flow diagrams, learning new applications, developing training materials, and delivering training. This position requires 4 days on-site.
Responsibilities:
- Maintain comprehensive business process flow diagrams to document and visualize workflows supported by new software applications.
- Collaborate with Product Owners to understand business processes, watch demonstrations, and develop training materials for staff.
- Identify channels to deliver training to staff, including videos, tipsheets, contextual help, and others.
- Training and organizational change management.
- Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
- Collaborate with cross-functional teams to maintain knowledge base portals, ensuring information is up-to-date, organized, and easily accessible.
- Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
Skills:
- Business analysis and process mapping.
- Project management skills with the ability to prioritize tasks and meet deadlines.
- Requirements gathering and documentation.
- MS Office/suites experience.
- Hands-on end-user training on Dynamics 365.
- Developing training materials, including user guides, videos, and other instructional resources.
- Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria.
- Business Process and workflow/data flow design and implementation.
- Experience working with Knowledgebase portals, such as Confluence, Azure DevOps, and SharePoint.
- Experience in Child Welfare Agency.
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