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Senior IT Business Analyst

2 months ago

Washington, Washington, D.C., United States SAIC Full time
Job Title: Senior IT Business Analyst

This is a senior-level position to support multiple project teams in defining and developing business processes, policies, roles, and responsibilities, and performance metrics associated with enterprise technology projects.

The Senior Analyst will support the teams in developing systems, processes, and procedures that comply with department policy and performance requirements.

The Senior Analyst may coordinate with business and technology teams to identify system requirements such as program functions, output requirements, and system techniques and controls.

The well-qualified candidate will have a demonstrated technical experience with ServiceNow, particularly in drafting and maintaining knowledge-based articles and standard operating procedures.

Responsibilities include:

  • Working collaboratively with project teams to identify, document, and track requirements through the system development process.
  • Identifying process improvements, future state design, change management, and transition planning.
  • Conducting business process analysis, identifying roles and responsibilities, and recommending performance metrics.
  • Facilitating knowledge sharing throughout the division through the use of ServiceNow and SharePoint.
  • Drafting technical documentation, including project plans, system requirements specifications, and transition plans.
  • Developing recurring status and work progress reports.

Qualifications:

  • Bachelor's degree and 9 years or more of related experience; Master's and 7 years; may accept additional experience in lieu of degree.
  • Excellent verbal and written communication skills.
  • Capable of understanding and conveying technical jargon into common prose.
  • Demonstrated past performance in developing and maintaining ServiceNow reports, knowledge-based articles, and dashboards.
  • Capable of working well within a collaborative environment as an integral member of a project team.
  • Demonstrated past performance in identifying and delivering objectively identifiable process improvements to a large commercial or government organization.

Required Clearance:

  • US Citizenship.
  • Active Secret security clearance with Top Secret eligibility.

Desired Education/Skills:

  • Prior work experience supporting U.S. government agencies.
  • ITIL Certification.

Target salary range: $120,001 - $160,000.

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.