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Senior Business Process Analyst

1 month ago

Washington, Washington, D.C., United States Dice Full time

At Dice, we're seeking a skilled Senior Business Process Analyst to join our client, DMV IT Consulting. As a key member of the team, you'll be responsible for analyzing and improving business processes to drive efficiency and effectiveness.

Key responsibilities include:

  • Collaborating with Product Owners to understand business processes and develop training materials for staff
  • Creating comprehensive business process flow diagrams to document and visualize workflows
  • Identifying channels to deliver training to staff, including videos, tipsheets, and contextual help
  • Conducting hands-on end-user training on Dynamics 365 to ensure users are equipped with the knowledge and skills necessary to utilize the system effectively

As a Business Systems Trainer, you'll work closely with cross-functional teams to maintain knowledge base portals and ensure that information is up-to-date, organized, and easily accessible.