Customer Service Representative

3 weeks ago


Long Beach, California, United States Ingka External Full time
Job Summary

As a Customer Service Representative at Ingka External, you will be responsible for delivering exceptional customer experiences by ensuring accurate transactions and orders. You will record information accurately to improve customers' future shopping experiences.

Key Responsibilities

• Create a positive customer experience by ensuring accurate transactions and/or orders.
• Meet customers' needs, solve problems independently, and recognize when to escalate to a manager.
• Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Build emotional connections through meaningful and empathetic interactions with customers.
• Provide customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provide the customer with a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up when scheduled in returns.

What We Offer

At Ingka External, we prioritize our co-workers' and their dependents' well-being. We offer a range of benefits and perks to help maintain work-life balance, be well, and plan for the future. These include:
• Generous paid time off, holiday, and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Requirements

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

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