Retail Sales Associate, Store-in-Store

6 days ago

Annapolis, Maryland, United States T-Mobile Full time
Job Overview

As a Mobile Associate, Store-in-Store, you will be an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations.

You will be an ambassador who creates energy and excitement around our products and services, building and deepening relationships with customers through meaningful interactions.

Key Responsibilities:

  • Proactively engage with a broad range of customers in a highly-traffic retail environment.
  • Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
  • Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
  • Recommend wireless solutions and onboard customers to help them understand how to self-serve and utilize the T-Mobile app for wireless needs.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
  • Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
  • Partner with nearby store locations to properly onboard customers.
  • Perform skills practicing, knowledge sharing, store operations, opening, and closing procedures.
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers (Required)
  • Team Building: Desire to be a part of the game-changing T-Mobile store team (Required)
  • Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)
Benefits

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.

Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

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