Fitness Experience Coordinator

7 days ago


West Plains, Missouri, United States Retro Fitness of Howell Full time
About the Role

Retro Fitness of Howell is seeking a highly motivated and customer-focused Member Experience Associate to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional member experiences, ensuring a safe and clean environment, and driving membership sales and retention.

Key Responsibilities
  • Greeting and Checking In Members: Welcome members as they arrive, check them in, and ensure a smooth and efficient experience.
  • Customer Service and Issue Resolution: Respond to member inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Membership Sales and Retention: Promote membership sales, upsell services, and follow up with prospects to ensure a positive experience.
  • Facility Maintenance: Ensure the club is clean, safe, and well-maintained, including opening and closing procedures.
  • Team Collaboration: Work closely with other team members to achieve sales and retention goals, and provide support as needed.
Requirements
  • Positive Attitude and Communication Skills: Possess a positive and upbeat personality, with excellent communication and interpersonal skills.
  • Customer Focus: Demonstrate a customer-centric approach, with a focus on delivering exceptional member experiences.
  • Multi-Tasking and Adaptability: Be able to handle multiple tasks and priorities, with a flexible and adaptable approach to changing situations.
  • Basic Life Support (BLS) Certification: Possess or be willing to obtain BLS certification.
  • Previous Experience in Retail or Hospitality: Preferably have experience in a retail or hospitality setting, with a strong understanding of customer service principles.
What We Offer

Retro Fitness of Howell offers a dynamic and supportive work environment, with opportunities for growth and development. As a Member Experience Associate, you will have the chance to make a real difference in the lives of our members, and contribute to the success of our club.



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