Aquatics Center Operations Leader

2 weeks ago


Kansas City, Missouri, United States DiVentures Full time

Position Overview:

As the Aquatics Center Operations Leader at DiVentures, you will play a pivotal role in driving the success of our facility. Your primary responsibility will be to lead a diverse team of professionals, ensuring that our customers receive exceptional service and enjoy memorable experiences.

Key Responsibilities:

  • Lead and mentor a team of full-time, part-time, and contracted staff to foster a culture of excellence in customer service.
  • Collaborate with customers, team members, and dive professionals to enhance the overall experience at our center.
  • Oversee the sales of swimming lessons, scuba instruction, and related programs, ensuring alignment with our business objectives.
  • Act with an owner/operator mentality to maintain a safe, engaging, and well-organized environment.
  • Manage the performance of your business unit, focusing on income optimization and profit generation.
  • Develop and implement effective training programs for your team to ensure high standards of service and safety.
  • Coordinate class scheduling, lead generation, equipment sales, and inventory management.
  • Maintain industry safety and training standards for all operations.

Qualifications:

  • Proven experience in leading customer-focused teams, including recruitment, training, and performance management.
  • Strong sales leadership skills across various communication channels.
  • Experience in financial management, including revenue and expense oversight.
  • Desire to learn about scuba, aquatics, and related certifications.

Key Attributes:

  • Customer-first mindset
  • Servant leadership approach
  • Strong initiative and sense of urgency
  • Effective communication skills
  • Problem-solving abilities

Join us at DiVentures, where we prioritize safety and fun, and contribute to our mission of making a positive impact through aquatic experiences.



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