Patient Visit Coordinator
7 days ago
Job Summary:
The Patient Visit Specialist provides exceptional support and customer service to patients and guests of the Cancer Center. This role involves coordinating patient visits, ensuring a positive experience, and providing personalized attention to patients throughout their visit.
Key Responsibilities:- Insurance Verification and Registration: Perform insurance verification and secure authorization for services provided in the cancer center. Gather accurate and timely registration and insurance verification information from patients.
- Scheduling and Coordination: Utilize multiple system applications to complete scheduling, order management, pre-registration, and insurance verification processes. Verify insurance coverage using Real Time Eligibility system tools.
- Visit Check-in and Customer Service: Ensure efficient visit check-in, eliminating wait times for patients. Provide optimal customer service, resolving issues and assisting guests with special requests.
- Payment and Billing: Determine appropriate payment required at point of registration and respond to patient questions regarding scheduled services, registration, insurance eligibility, and payment requirements.
- Follow-up and Communication: Demonstrate accountability in following up with patients regarding requests for information or action related to their appointment and/or account.
- Education: High School Diploma or GED. Coursework in insurance/billing, medical practice education, or seminars is preferred.
- Experience: Two years of experience in a medical or physician office or comparable healthcare environment.
- Skills: Service-oriented, proficient in operating a standard desktop and Windows-based computer system, excellent written and verbal communication skills, and ability to work collaboratively in a team-oriented environment.
This role operates in a typical hospital environment with some exposure to contagious diseases/viruses. It requires significant interaction with people, which can be stressful and result in competing priorities.
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